Is the hot tub available year-round?

Yes, the hot tub is available all year unless otherwise specified for last-minute bookings.

Do you have EV charging on site?

Yes, we provide an EV charging point managed via the Clenergy EV app.

What attractions are nearby?

We’re close to Sherwood Forest, Clumber Park, Hardwick Hall, and the Peak District — all within a short drive.

Privacy Policy

Last updated: October 2025

Whitehaven (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Whitehaven is a privately owned holiday rental property located in Warsop, Nottinghamshire, UK.
If you have any questions about this policy or how your data is used, please contact us at:
📧 drl-properties@outlook.com

2. Information We Collect

We may collect and process the following information when you interact with us:

Personal information – such as your name, email address, phone number, and home address.
Booking details – including check-in/check-out dates, number of guests, and special requests.
Payment details – processed securely via third-party booking platforms (Airbnb, Vrbo, or payment provider). We do not store or process payment card details directly.
Communication data – messages or emails you send us about your booking or stay.
Technical data – such as your IP address, browser type, and how you use our website (for analytics).

3. How We Use Your Information

We use your personal data to:

Process and manage bookings
Communicate with you before, during, and after your stay
Improve our website and services
Comply with legal or regulatory obligations
Send you updates or offers (only if you’ve given consent)

4. Legal Basis for Processing

We process your data on one or more of the following legal bases:

To fulfil a contract (e.g., processing your booking)
To comply with a legal obligation (e.g., tax records)
With your consent (e.g., marketing emails)
For our legitimate interests (e.g., improving our services)

5. Sharing Your Information

We only share your personal data with:

Booking platforms such as Airbnb, Vrbo, or other third-party booking services.
Service providers (e.g., cleaners or maintenance) when necessary to prepare for your stay.
Legal authorities if required by law.

We will never sell your personal information to third parties.

6. Data Retention

We keep your personal data only as long as necessary for the purposes described in this policy — typically up to 6 years for booking and accounting records.

7. Cookies

Our website may use cookies to improve user experience, monitor website performance, and analyse traffic. You can control or delete cookies through your browser settings at any time.

8. Your Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of any inaccurate information
Request deletion of your data (in some circumstances)
Withdraw consent at any time (if applicable)
Object to certain types of data processing

To exercise your rights, contact us at drl-properties@outlook.com

9. Security

We take data protection seriously and use secure hosting, encryption, and password protection to safeguard your personal data.

10. Changes to This Policy

We may update this policy occasionally to reflect legal or operational changes. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns about this policy, please contact:
📧 drl-properties@outlook.com
📍 Whitehaven, Warsop, Nottinghamshire, UK